The people at Pate's Automotive Service are amazingly nice and very honest. They run their business with integrity, and sadly, integrity is rare these days. CUSTOMER FOR LIFE! - Rusty S.
If you're looking for superior customer service and great car repair this is your place. The people at Pates are amazing, caring, and helpful. Every time I have visited there I've been greeted with a smiling face and been treated with respect and kindness. They really go above and beyond the call of duty when it comes to customer service. In addition, they get the job done. I would recommend Pates to anyone! - Gabby
Excellent and friendly service. Coming from Ohio, I was alarmed to find out that my car's brakes had given out on me. I needed to be back in Ohio as soon as possible and the owners of Pate's did everything in their power to get me rolling again fast. The mechanic allowed me to look at the damage under the lift first-hand, and explained my situation in detail. They even stayed late at the shop trying to finish my car in time for me to leave the first day. Very personable folks, would highly recommend. - Alex B.
I went to Pate's today and I am so impressed by the honesty from Mike. I had taken my car somewhere else and wasn't treated right. I will never go anywhere else besides Pates from now on. Sharon works at the desk and was so kind and even stayed over for me to get my car. It is hard to find people you can trust this day and time but I think this is the place to go to be treated right, I know I will go back. Thank you Pate's Automotive. - Robin B.
I have been looking for an honest mechanic here in Asheville to work on several of my vehicles. I called around 15 mechanics, and narrowed down 5 I decided to meet in person. Pate's was by far the best and most HONEST mechanic I spoke to and I don't believe I will take my vehicles anywhere else. - David H.
I would recommend this shop over any auto shop in Asheville! They are very knowledgeable and helpful. This is not a place that tries to take advantage of you. - Rita L.
Simply the best mechanic around! I moved here from CA and was in desperate need to find a mechanic who actually knew about carburetors (I own a a classic 1989 Jeep Grand Wagoneer), and I found the "Master of Carbs" and mechanics at Pate's Automotive! I called several other mechanics in the area and they all recommended I go to Pate's- they literally said he was "the best." His lovely and sweet wife runs the Front Office and has great communication with you, keeping you updated on everything, and what your options are once her husband takes a look at your vehicle. The prices are VERY fair, and he even gave me deals on the parts (I checked out the part prices online, and he was always cheaper!) He won't charge you for work that doesn't need to get done, and is always upfront, trustworthy, and dependable. I have been there several times for multiple different fixes, and they always deliver top quality service and expertise. They even fixed the low hanging door on my jeep (they didn't even tell me- they just did it for free :) when I brought it in for a carburetor adjustment. I haven't had to bring any of my other vehicles to him as yet, but you can be assured that I will be bringing them to him when the need arises. They also have several cars for sale outside the shop, and my wife and I have already discussed that it will most likely be the place to buy from when we need another vehicle. Pate's has everything and more that you can ask for in a automotive shop, so stop reading reviews and wondering where to go- just do yourself a favor and go to Pate's! - Tyler T.
Sharon & Mike have gone above and beyond the couple of times I've brought my truck to them. They are happy to explain anything you ask and pricing is extremely fair. Highly recommended to anyone. - Josh W.
As a vendor in, and a resident of Asheville, I've been in the unique position of doing business with most places around town where we've both taken turns being the customer to one another, and as most people would expect, most places treat you much differently when they are the customer than they do when you come in with your family. I've heard that character is how you treat those who can do nothing for you. So with that being said, I had been to Pate's several times as a vendor and was very impressed with the friendliness of the owners and mechanics at this location, so impressed that I was sure that if I needed any mechanic work done that this is the place I would go. Having a couple older vehicles it wasn't long before I had the tow truck haul one in to their shop. Same friendliness, didn't change at all. They had my vehicle fixed right and called me the next day. Again not long after that another vehicle needed work and they fixed it promptly and had me back on the road. My girlfriends car needed calipers and a master cylinder and we took it to them and it was done right. They are so thorough and up front about every detail of the process that it removes any doubt's and answers any questions. Their lot is also fenced and gated so my investment is safe even though it's not in my possession. Most recently this week they fixed my Jeep and knew what was wrong with it in nanoseconds as I described the symptoms. I usually don't leave reviews but I'm just so impressed with these guys and lady that I've got to spread the word. There's no reason to have to wonder if you're being lied to or ripped off and/or talked down to like you're a moron by your mechanic (which has happened to me at another location) when there's a place like this in town that's so professional, I'm very pleased with every single one of my experiences with Pate's. Highly recommended. - Ben S.