If you're looking for superior customer service and great car repair this is your place. The people at Pates are amazing, caring, and helpful. Every time I have visited there I've been greeted with a smiling face and been treated with respect and kindness. They really go above and beyond the call of duty when it comes to customer service. In addition, they get the job done. I would recommend Pates to anyone! - Gabby
Excellent and friendly service. Coming from Ohio, I was alarmed to find out that my car's brakes had given out on me. I needed to be back in Ohio as soon as possible and the owners of Pate's did everything in their power to get me rolling again fast. The mechanic allowed me to look at the damage under the lift first-hand, and explained my situation in detail. They even stayed late at the shop trying to finish my car in time for me to leave the first day. Very personable folks, would highly recommend. - Alex B.
I went to Pate's today and I am so impressed by the honesty from Mike. I had taken my car somewhere else and wasn't treated right. I will never go anywhere else besides Pates from now on. Sharon works at the desk and was so kind and even stayed over for me to get my car. It is hard to find people you can trust this day and time but I think this is the place to go to be treated right, I know I will go back. Thank you Pate's Automotive. - Robin B.
I have been looking for an honest mechanic here in Asheville to work on several of my vehicles. I called around 15 mechanics, and narrowed down 5 I decided to meet in person. Pate's was by far the best and most HONEST mechanic I spoke to and I don't believe I will take my vehicles anywhere else. - David H.
I would recommend this shop over any auto shop in Asheville! They are very knowledgeable and helpful. This is not a place that tries to take advantage of you. - Rita L.
Simply the best mechanic around! I moved here from CA and was in desperate need to find a mechanic who actually knew about carburetors (I own a a classic 1989 Jeep Grand Wagoneer), and I found the "Master of Carbs" and mechanics at Pate's Automotive! I called several other mechanics in the area and they all recommended I go to Pate's- they literally said he was "the best." His lovely and sweet wife runs the Front Office and has great communication with you, keeping you updated on everything, and what your options are once her husband takes a look at your vehicle. The prices are VERY fair, and he even gave me deals on the parts (I checked out the part prices online, and he was always cheaper!) He won't charge you for work that doesn't need to get done, and is always upfront, trustworthy, and dependable. I have been there several times for multiple different fixes, and they always deliver top quality service and expertise. They even fixed the low hanging door on my jeep (they didn't even tell me- they just did it for free :) when I brought it in for a carburetor adjustment. I haven't had to bring any of my other vehicles to him as yet, but you can be assured that I will be bringing them to him when the need arises. They also have several cars for sale outside the shop, and my wife and I have already discussed that it will most likely be the place to buy from when we need another vehicle. Pate's has everything and more that you can ask for in a automotive shop, so stop reading reviews and wondering where to go- just do yourself a favor and go to Pate's! - Tyler T.
Sharon & Mike have gone above and beyond the couple of times I've brought my truck to them. They are happy to explain anything you ask and pricing is extremely fair. Highly recommended to anyone. - Josh W.
As a vendor in, and a resident of Asheville, I've been in the unique position of doing business with most places around town where we've both taken turns being the customer to one another, and as most people would expect, most places treat you much differently when they are the customer than they do when you come in with your family. I've heard that character is how you treat those who can do nothing for you. So with that being said, I had been to Pate's several times as a vendor and was very impressed with the friendliness of the owners and mechanics at this location, so impressed that I was sure that if I needed any mechanic work done that this is the place I would go. Having a couple older vehicles it wasn't long before I had the tow truck haul one in to their shop. Same friendliness, didn't change at all. They had my vehicle fixed right and called me the next day. Again not long after that another vehicle needed work and they fixed it promptly and had me back on the road. My girlfriends car needed calipers and a master cylinder and we took it to them and it was done right. They are so thorough and up front about every detail of the process that it removes any doubt's and answers any questions. Their lot is also fenced and gated so my investment is safe even though it's not in my possession. Most recently this week they fixed my Jeep and knew what was wrong with it in nanoseconds as I described the symptoms. I usually don't leave reviews but I'm just so impressed with these guys and lady that I've got to spread the word. There's no reason to have to wonder if you're being lied to or ripped off and/or talked down to like you're a moron by your mechanic (which has happened to me at another location) when there's a place like this in town that's so professional, I'm very pleased with every single one of my experiences with Pate's. Highly recommended. - Ben S.
Wow!! I have found my new car place!!! Hands down my best experience with car repair in my life! I had been having some issues with my SUV and needed to take it somewhere right away. I had tire work done at Allied Wheel in West Asheville, I called them and asked who they would recommend for auto repair work and they told me to call Pates. I called and she told me to come in right away and they would see what they could do to get me back on the road. I walked in the waiting room and right away they took my keys and with in 15 minutes were able to tell me what was wrong with my car. Turns out I needed some kind of switch for my ignition (see how much I know about cars?) Good news it wasnt crazy expensive to replace, bad news it was on back order and not available for 7-10 days! Long story short I reserved a rental car and they even gave me a ride to the rental car place to pick it up. Super nice and willing to help with what ever they could. She said she would call around to see if anyone had the part available early and would let me know ASAP if so that way I could return my rental car early. Well low and behold she called 3 days later to tell me she had found the part and my car was ready to go! I was just so grateful to find a place that didnt take advantage of my obvious lack of car knowledge. I tell everyone that needs anything done to their car, take it to Pate's! They treat you like family. Thanks Pate's Auto for a great experience and for all of your help on that crazy day! - Casey M.
I am so impressed with the level of professionalism and service that I received. I will definitely be returning for any future automotive issues. I would highly recommend you take your car here first. - Whitney M.